For the first time since its launch in November 2022, ChatGPT is losing ground with business users, a new report says.
US software firm Netskope found that 78 per cent of organisations recently used ChatGPT, down from 80 per cent in February 2025. This marks the first recorded decline for the OpenAI chatbot in nearly three years.
Netskope analysed usage data from 3,500 customers, tracking how often 317 AI apps and chatbots were used. ChatGPT was the only platform to see a fall.
Businesses are increasingly choosing rivals such as Google’s Gemini and Microsoft’s Copilot, which are already integrated with popular workplace tools like Office 365 and Github.
Still, ChatGPT remains more widely used than its competitors, with 55 per cent of firms using Gemini and 37 per cent using Copilot. In total, 90 per cent of organisations now encourage direct use of AI tools in daily work.
Other rising contenders include Anthropic’s Claude, search-focused Perplexity AI, grammar tool Grammarly, and Gamma AI for presentation support.
While adoption is high, Netskope warns of growing risks, especially around data protection. Sensitive company information may be exposed when users share prompts or upload documents to AI systems.
The number of prompts sent to AI bots has surged 30-fold in 2025, with companies now sending around 7.7 gigabytes of data monthly – up from 250 megabytes in 2024.
“The rapid increase in data volume significantly raises security risks,” the report said, warning that more information could be mishandled or exposed.
