A new global study reveals that while many employees regularly use artificial intelligence (AI) at work, most don’t check its accuracy.
Conducted by the University of Melbourne and consulting firm KPMG, the research surveyed more than 48,000 people in 47 countries. It found that over two-thirds of respondents use AI in their daily lives, especially at work, school, or home.
However, only 46 per cent say they trust AI systems, raising serious concerns about how they are being used. Respondents ranked their trust in AI based on its technical ability, safety, security, and ethics.
Samantha Gloede from KPMG said trust is the biggest factor in whether people accept and rely on AI. Many employees use AI to boost efficiency and innovation, and nearly half believe it helps increase business revenue.
Still, 56 per cent admitted to making mistakes by not fact-checking AI-generated content. Another 57 per cent said they had hidden their use of AI in their work.
Some employees even admitted to uploading sensitive company data into public tools like ChatGPT, which could pose serious risks.
Although AI is being widely used, only 40 per cent of workers have received proper training in how to use it responsibly.
Gloede says companies should create trusted AI frameworks to guide employees.
She believes that with the right policies, AI can be a powerful tool for good—if used safely and ethically.
“We have so much to gain from AI,” Gloede said, “but only if it’s handled in a responsible way.”
